Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the conditions below.

Return Window
You may request a return within 30 days of receiving your item.

Eligibility for Returns
To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

Return Process
To initiate a return, please contact us at support@cozyroomdirect.com with your order number and reason for return. Our support team will provide return instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within a few business days.

Non-returnable Items
Certain items such as clearance or final sale products may not be eligible for return.

If you have any questions, please contact us at support@cozyroomdirect.com.